Refund and Returns Policy

We want you to be happy with your Golden Botanicals order. If something isn’t right, here’s how returns and refunds work.

Our return window

You have 7 days from the date your order is delivered to request a return. After 7 days, we’re unable to offer a refund or exchange.

What can be returned

Because our products are personal care and skincare items, we can only accept returns of products that are unopened, unused, and in their original packaging, for hygiene and safety reasons. This does not affect your rights if a product arrives damaged, defective, or incorrect — see below.

Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or isn’t what you ordered, contact us within 7 days of delivery at info@goldenbotanicals.co.za with your order number and a photo of the item. We’ll arrange a replacement or full refund, including any return shipping cost, at no charge to you.

How to request a return

1. Email us at info@goldenbotanicals.co.za within 7 days of delivery, including your order number and the reason for the return.
2. We’ll confirm whether your item is eligible and provide return instructions.
3. Post the item back to us in its original packaging. Unless the item is damaged, defective, or incorrect, return shipping is at your own cost.
4. Once we receive and inspect the returned item, we’ll notify you of the outcome.

Refunds

If your return is approved, we’ll process your refund to your original payment method within 5 to 10 business days. Please note your bank or payment provider may take additional time to reflect the refund.

Sale items

Items bought on sale can still be returned within 7 days if they are unopened and unused, or if they arrive damaged, defective or incorrect.

Questions

If you have any questions about a return, contact us at info@goldenbotanicals.co.za.