FAQ
Everything you might want to know before ordering — and what happens after.
R99 flat rate
Nationwide across South Africa.
Made to order
3–5 days to prepare, then 5–7 to deliver.
7-day returns
Unopened items, for hygiene reasons.
Shipping and delivery
Where do you ship?
We currently ship to addresses within South Africa only.
How long will my order take?
Orders are made and packed by hand in small batches. Please allow 3–5 business days for your order to be prepared, then a further 5–7 business days for delivery, depending on your location.
Can I track my order?
Yes. You will receive a tracking number by email once your order has been dispatched. Full detail is on our Shipping Policy page.
Ordering and payment
What payment methods do you accept?
We currently accept cash on delivery. If you would prefer another payment method, message us before ordering and we will do our best to accommodate you.
Returns
What is your returns policy?
We accept returns within 7 days. Because these are hair and skin products, items must be unopened and unused for hygiene reasons. Damaged, defective or incorrect items are handled differently — see our Refund and Returns Policy.
Using the products
What order should I use them in?
Cleanse with the Activated Charcoal Shampoo, follow with the Conditioner, then apply Rosemary Hair Food to scalp and lengths. Use the Rosemary Hair Growth Oil on the scalp between washes, and the Rosemary Hair Spray to refresh day to day.
How often should I use the hair oil?
Two to three times a week, massaged into the scalp. You can use it more often if your scalp feels dry.
I have sensitive skin. What should I do?
We recommend a patch test before first use: apply a small amount to the inner forearm and wait 24 hours. If you have a known allergy or a scalp condition, check the ingredient list and speak to a healthcare professional if you are unsure.
Still have a question?
Message us on WhatsApp or email info@goldenbotanicals.co.za.
