Privacy Policy

Who we are

This Privacy Policy explains how Golden Botanicals (“we”, “us”, “our”), trading as Golden Botanicals, collects, uses, and protects your personal information when you visit or shop at goldenbotanicals.co.za. We are committed to handling your information in line with South Africa’s Protection of Personal Information Act (POPIA).

Contact email for privacy queries: info@goldenbotanicals.co.za

What personal information we collect

When you place an order, create an account, or sign up to our mailing list, we may collect:

  • Your name, email address, phone number, and delivery/billing address
  • Order details, including products purchased and order value
  • Payment information processed securely by our payment provider (we do not store your card details ourselves)
  • Basic technical information such as your IP address and browser type, used for site security and functionality

How we use your information

We use your personal information to:

  • Process and deliver your orders, and communicate with you about them
  • Respond to customer service queries
  • Improve our website and product range
  • Meet our legal and accounting obligations

Cookies

Our website uses essential cookies to operate the shopping cart and checkout. These are required for the site to function and cannot be disabled. We do not currently use analytics or advertising cookies; if this changes, we will update this policy.

Sharing your information

We do not sell your personal information to third parties.

How long we keep your information

We retain order and account information for as long as necessary to fulfil the purposes described in this policy, and to meet our legal, tax, and accounting requirements.

Your rights under POPIA

You have the right to:

  • Ask us what personal information we hold about you, and request a copy of it
  • Ask us to correct inaccurate or outdated information
  • Ask us to delete your personal information, subject to our legal obligations (e.g. financial recordkeeping)
  • Object to your information being used for direct marketing, and opt out at any time
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us at info@goldenbotanicals.co.za.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Last updated: August 2026