Terms & Conditions

These Terms & Conditions govern your use of goldenbotanicals.co.za and any purchase you make from us. By using this website or placing an order, you agree to these terms.

About us

You can contact us at info@goldenbotanicals.co.za.

Products and pricing

All prices are listed in South African Rand (ZAR) and include VAT where applicable. We make every effort to display accurate pricing and product information, but errors can occur. If we discover a pricing or listing error on an order you’ve placed, we’ll contact you before proceeding, and you may cancel the order for a full refund.

Product photos are for illustration purposes. Small variations in colour, texture, or appearance are normal for handmade, small-batch products.

Orders and payment

When you place an order, you’re making an offer to buy the product(s) at the listed price. We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability. Payment must be received in full before an order is dispatched.

Shipping and delivery

See our Shipping Policy for delivery areas, costs, and timeframes.

Returns and refunds

See our Refund and Returns Policy for details on returns, exchanges, and refunds.

Intellectual property

All content on this website — including text, images, logos, and product descriptions — belongs to Golden Botanicals or its licensors and may not be copied or reused without permission.

Limitation of liability

Our products are for external personal use only unless otherwise stated. Please review ingredient lists carefully if you have allergies or sensitivities, and discontinue use if irritation occurs. To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from use of our products or this website.

Nothing in these terms limits any right you have under South African consumer protection law that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of the South African courts.

Changes to these terms

We may update these Terms & Conditions from time to time. The current version will always be posted on this page.

Last updated: August 2026

Contact us

If you have any questions about these terms, contact us at info@goldenbotanicals.co.za.